Pale & Fade — Store Policy

Last updated: 23/112025

1. General Information

Pale & Fade is an independent clothing brand focused on modern, neutral essentials.
By placing an order through our website, you agree to the policies below. These terms do not affect your statutory rights.

2. Products

All garments are described as accurately as possible, including colour, fabric composition and fit.
Please note that colours may vary slightly depending on screen settings or natural light.

If you need help choosing a size, feel free to contact us at [your email] before ordering.

3. Ordering & Payment

Orders are processed securely via our website.
We accept major debit/credit cards, PayPal, and other available payment methods at checkout.

Once your order is placed, you will receive a confirmation email. Pale & Fade reserves the right to decline any order.

4. Shipping

All items are dispatched from the United Kingdom.

Estimated delivery times:

• UK: 2–5 business days

• EU: 5–10 business days

• International: 7–14 business days

Tracking information is provided where available.

Shipping costs are calculated at checkout.

5. Customs & Import Duties

International orders may be subject to local customs duties, VAT, or handling fees once they reach the destination country.
These charges are the responsibility of the buyer.

Pale & Fade cannot be held liable for delays caused by customs or international couriers.

6. Returns & Exchanges

If you are not completely satisfied with your purchase, you may return it within 28 days of delivery.

To start a return, please contact us at [your email] within 14 days of receiving your order.

Returned items must be:

• Unworn and unwashed

• In original condition with tags attached

• Free from makeup, perfume, deodorant, or marks

• Returned in their original or suitable protective packaging

Buyer is responsible for return postage costs, except in cases of faulty or incorrect items.

Once your return is received and approved, a refund will be issued to your original payment method.

7. Faulty or Incorrect Items

If your item arrives damaged or incorrect, please contact us within 48 hours with photos and your order number.
We will arrange a replacement or refund.

8. Exchanges

We are happy to offer exchanges depending on stock availability.
Please email paleandfade@gmail.com to arrange this.

9. Non-Returnable Items

• Sale items

• Gift cards

• Underwear, bodysuits or intimate apparel

• Custom or altered items

10. Privacy

We respect your privacy. Your information is used solely to process your order and will never be shared with third parties except for essential delivery or payment processing.

For full details, please see our Privacy Policy.

11. Contact Us

If you have any questions about your order, returns, sizing or stock, please contact:
📩 paleandfade@gmail.com
United Kingdom

 

 

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PRIVACY & SAFETY

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All personal data collected by the store is kept safe with the help of advanced technology. The data is used for the customer to have the best online shopping experience, starting with tailoring the promotions and creating future products for the store.

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PAYMENT METHODS

 

* Credit / Debit Cards
* Paypal

* Paypal pay later

* Apple Pay

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